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FREQUENTLY ASKED QUESTIONS
BECOMING A DEALER
Want to become a dealer? Here’s how.
How can I locate an authorized Kawasaki Engines/Power Products dealer?
You may access Kawasaki’s Online Dealer Locator.
How do I become an authorized Kawasaki Engines/Power Products Dealer?
You may call 877-608-6088 Option 0 to be directed to the District Manager for your area.
CUSTOMER SERVICE
How to contact Kawasaki. Contact Us
(The information sources are for the contiguous United States and Alaska only. International inquiries cannot be answered)
Thank you for visiting kawpower.com. We hope that you can find the answers you are looking for with one of the following options:
Kawasaki Dealers - To find the dealer nearest you or for product brochures, please use the Online Dealer Locator on our website.
Consumer Services - If you have questions or comments, you can contact our Consumer Services Department. Our hours are Monday-Friday 8:00-5:00 EST. No orders are accepted by KMC, please contact your dealer.
By Mail:
Attn: Consumer Services
Kawasaki Motors Corp., U.S.A.
PO Box 888285
Grand Rapids, MI 49588-8285
Note: For Technical Support, Parts Assistance (Lookup and Ordering), and Warranty Information consult with your local Authorized Kawasaki Dealer.
By Phone: 949-460-5687
For further assistance with: Locating a Dealer and Owner’s Manual Information.
LOCATING A DEALER
Find an Authorized Kawasaki Engines/Power Products Dealer.
How can I locate an authorized Kawasaki Engines/Power Products dealer?
You may access Kawasaki’s Online Dealer Locator.
PRODUCT SERVICE
Find out where you can get service for your equipment.
Where can I go to get a product repaired?
An Authorized Kawasaki Engines/Power Products Dealers can perform Service. You can find a dealer nearest you by using our Online Dealer Locator.
PURCHASING REPLACEMENT PARTS
Where, How, and Recommendations.
Can I buy parts directly from Kawasaki?
The only way to purchase genuine Kawasaki parts is through your Authorized Kawasaki Dealer.
How do I find out if a part from another model will fit my Kawasaki product?
We do not test and do not recommend nonstick components.
WARRANTY
What is covered, how to obtain service, transferring, etc.
Click here for full Warranty Information
What does my factory warranty cover?
Any material or workmanship found to be defective by Kawasaki within the warranty period shall be remedied without charge for parts or labor at any authorized Kawasaki dealer located within the contiguous United States of America and Alaska .
Does my factory warranty cover transporting the unit to and from the dealership?
Transportation of the product is the owner’s responsibility even for a warranty repair, recall or FDM.
My Kawasaki product is in need of repair, but the warranty has expired. Will assistance be offered to me?
All repair assistance offered by Kawasaki must be coordinated through an authorized Kawasaki dealer.
If the warranty on your Kawasaki has expired, you must authorize a repair inspection through an Authorized Kawasaki Dealer at your expense. Once a diagnosis of the problem has been made, your dealer will forward their findings to Kawasaki Dealer Technical Support Staff to see if assistance can be offered.
Is my factory warranty valid at all Kawasaki dealers?
Yes, your factory warranty is valid at all authorized Kawasaki Products dealers in the continental United States and Canada. The dealer must be authorized to sell and service your Kawasaki products.
Can I go to a non-Kawasaki dealer for warranty work?
Only Authorized Kawasaki Dealers are allowed to perform warranty work on your Kawasaki product.
Is my warranty good outside of the United States?
The warranty on units purchased in the continental United States and Canada is valid only in these areas.
Who do I contact if I did not buy my Kawasaki product in the United States, including Hawaii?
Hawaiian customers can contact Small Engine Clinic, Inc at (808) 488-0711. The address is 98-019 Kamehameha Hwy., Aiea, HI 96701. Customers who have purchased units in another country should contact their local distributor for assistance.
Is my first service free?
No. Maintenance services are not included in the warranty coverage. Those costs are the responsibility of the consumer.
Am I required to take my Kawasaki product to an authorized Kawasaki dealer for service and maintenance work?
No, but we request that you keep written records and receipts showing that the service and maintenance work has been performed.
Can I do my own oil changes?
Yes, but we request that you keep written records and copies of receipts showing the oil changes were done.
How long is the factory spare parts warranty?
The factory spare parts warranty on Kawasaki parts is 90 days from the date of purchase.
How long is the factory warranty on my Kawasaki accessory?
Kawasaki warrants accessories for 90 days from the date of purchase.
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